When is the check-in time?
Check-in time is from 14:00 until 18:00.
Can I check-in after 18:00?
Check-in after 18:00 is possible by prior agreement with the reception. We will ask you for your personal documents so that we can arrange the remote check-in. After this, you will receive all the necessary instructions to your email address, including where to find the key to your room and which phone number to call in case of questions or any problems.
Can I check-in before 14:00?
Arrivals before 14:00 are always on request and subject to availability, but we will do our best to accommodate your request. Please make sure to contact us before your arrival date to ensure a smooth check-in.
Can I leave my luggage if the room is not ready before 14:00?
Yes, you are welcome to leave your luggage with us until the room is ready. Meanwhile, we will do our best to prepare your room sooner and offer you an earlier check-in.
When is the check-out time?
Check-out time is until 11:00. However, if you need a later check-out, contact us before arrival, or during your stay, and we will do our best to accommodate your request. If a later check-out should not be possible, you are welcome to leave your luggage at reception and retrieve it at a later time.
Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are strictly non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00 EUR for smoking in our rooms.
Are pets allowed at your property?
Pets are allowed at our guesthouse at an extra charge of 10,00 EUR/pet/night.
Can I get an extra bed in the room?
The general capacity of the room is 1-2 people. Additional beds for the third or fourth person are available for an additional fee in all rooms with the exception of the Apartment and Small Twin Room. An additional bed must be reserved before arrival, and the reservation must be finally confirmed by our guesthouse.
Is my child entitled to a free stay or discount?
All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 12 years old pay an additional 25,00 EUR/night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult person in a room is charged 35,00 EUR/night for using an extra bed.
Do we have to pay extra if our child sleeps with us in the bed?
Children from 3 years old to 11 years old can stay for 25,00 EUR/child/night in the existing bedding. Children 12 years old and over stay for 35,00 EUR/child/night the existing bedding.