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After 18:00 we only offer self-check-in. Please let us know when you'll arrive so we can organise the key collection for you.

Please note that requests are not guaranteed and are subject to availability.


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You will pay   during your stay. We ask for your credit card details only to perform a pre-authorisation. To guarantee your booking, we reserve the right to pre-authorise your credit card anytime prior to your arrival. For more information on pre-authorisations, please read our Guesthouse Policies.

You will be charged   immediately. Please note that all advance payments are final. For possible refunds and other information on prepaid reservations, please read our Guesthouse Policies.

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By proceeding with the reservation, you further agree and acknowledge that your stay shall be subject to our Guesthouse Policies. Therefore, please double check your reservation details and our policies before clicking on BOOK NOW. Later changes might not be possible anymore.

 

Guesthouse Policies

When is the check-in time?
Check-in time on-site is from 14:00 until 18:00. After 18:00 we offer a flexible and convenient self-check-in option. However, self-check-in must be arranged no later than 18:00.
Can I check-in after 18:00?
Check-in after 18:00 is possible by prior agreement with the reception. We will ask you for your personal documents so that we can arrange the remote check-in. After this, you will receive all the necessary instructions to your email address, including where to find the key to your room and which phone number to call in case of questions or any problems.
Can I check-in before 14:00?
Check-in before 14:00 is subject to availability and must be requested in advance. Please contact us prior to your arrival date to ensure a smooth process.
Can I leave my luggage if the room is not ready before 14:00?
Yes, you are welcome to leave your luggage with us until your room is ready. In the meantime, we will do our best to prepare your room as soon as possible and may offer you an earlier check-in.
When is the check-out time?
Check-out time is by 11:00. If you need a later check-out, please contact us before your arrival or during your stay, and we will do our best to accommodate your request. If a later check-out is not possible, you are welcome to leave your luggage at the reception and pick it up later.
Can I smoke in the room?
Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are strictly non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00 EUR for smoking in our rooms.
Are pets allowed at your property?
Pets are allowed at our guesthouse at an extra charge of 10.00 EUR per pet, per night.
Can I get an extra bed in the room?
The general capacity of the room is 1-2 people. Additional beds for the third or fourth person are allowed in all rooms with the exception of the Apartment and Small Twin Room. Reservations of extra beds must be arranged before arrival and are only final when confirmed by our guesthouse.
Is my child entitled to a free stay or discount?
All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 12 years old pay an additional 25.00 EUR per night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult person in a room is charged 35.00 EUR per night for using an extra bed.
Do we have to pay extra if our child sleeps with us in the bed?
Children from 3 years old to 11 years old can stay for 25.00 EUR per child per night in existing bedding. Children 12 years old and over stay for 35.00 EUR per child per night in existing bedding.

Reservations

How do I make an online reservation?
To make a reservation, please visit www.vilalipa.com. Enter your preferred arrival and departure dates, along with the number of rooms you need. You will have the opportunity to select the number of adults and children in the next step. Follow the on-screen instructions to complete your booking. Once your reservation is successful, you will receive a confirmation email.
I have made a reservation but didn’t receive any confirmation.
Please contact us right away to verify your reservation. You can reach us by calling our Front Desk at +386 31 4910929 or sending us an e-mail at info@vilalipa.com.
How can I confirm my reservation?
Reservations can be confirmed by providing your credit card details for a pre-authorisation or by making an advance payment as a guarantee of your arrival.
Am I required to enter my credit card details to book a room on your website?
Yes. A credit card number is required to book a room at our guesthouse. For your security, the credit card number will be encrypted before being transmitted over the internet.
I’m having trouble making an online reservation. Is there a number I can call for help?
If you encounter any issues during the reservation process, please call our Front Desk at +386 31 491 929 or send us an e-mail at info@vilalipa.com.
I am unable to complete my reservation because the website is stuck in an endless processing loop. What should I do?
It is likely that our system cannot process your credit card due to issues with 3DSV or 3DSV2 security protocols. Please contact your credit card provider or the issuing bank to check if there are any restrictions on online authorisations or if your credit card supports 3DSV or 3DSV2 security protocols.
Why do I have to provide my credit card number during the reservation process?
To confirm your reservation, we will require your credit card details for a pre-authorisation at any time before your arrival date. Pre-authorisation acts as a credit check to ensure that your credit card is valid and has sufficient funds available to cover all or part of the reservation costs. During the pre-authorisation process, the amount for your reservation will be temporarily held as unavailable for a specified period. If you select one of our non-refundable or pay-in-advance offers, your credit card will be charged the full amount at the time of reservation.
My credit card is valid. Why can’t I complete my reservation?
Please double-check that all the information from your credit card has been entered correctly, and verify the type of credit card you are using. We only accept MasterCard, Visa, and American Express. If all the details are accurate, please reach out to your credit card provider or your issuing bank to inquire about any limitations regarding online authorisations, or to confirm whether your credit card supports 3DSV or 3DSV2 security protocols.
How can I book a room if I don’t have a credit card?
If you do not have a credit card, we can prepare a pro forma invoice and send it to you via email. In this case, payment must be made by bank transfer prior to your arrival. To request a pro forma invoice, please email us to info@vilalipa.com.

Changes, Cancellations and Payments

Can I change or cancel my reservation free of charge?
Whether you can change or cancel your reservation without incurring a fee depends on the cancellation policy you selected during the booking process. The cancellation policy is shown when you choose your preferred room type and rate, and it is also included in the confirmation details of your reservation. We kindly ask that you pay close attention to the terms and conditions while making your booking, as exceptions to the policy may not be possible later on.
How can I change or cancel my confirmed reservation?
To change or cancel your reservation, please send an email to info@vilalipa.com.
What happens if I forget to change or cancel my reservation?
Unfortunately, if you fail to change or cancel your reservation on time, you will be charged the total amount of the reservation.
Can I pay when I arrive at your guesthouse?
When making a reservation, you have the option to pay upon arrival. However, we will require your credit card information to perform a pre-authorisation, which secures your booking. For more information on pre-authorisations, please refer to our Guesthouse Policies.

Services and Facilities

Do you serve breakfast?
At our guesthouse, we offer a fully equipped shared kitchen where you can prepare your own breakfast. Additionally, we also offer delicious breakfast baskets that contain fresh goodies from local farms and can be delivered directly to you every morning.
Is breakfast included in the price?
No, breakfast is not included in the room price. The breakfast basket costs 14.00 EUR per day, per person (the minimum order is for 2 persons) and should be paid upon arrival.
How can I order breakfast?
You can book breakfast online during the reservation process or request it directly at the reception upon arrival. Please note that breakfast orders must be placed no later than 18:00 for the following day.
Is there a kitchen in the room?
Our rooms are not equipped with kitchens.
Is there a common kitchen at your property?
Vila Lipa offers a fully equipped shared kitchen on the ground floor, which is accessible to all guests.
Do you offer rooms with balconies/terrace?
Yes, most of our rooms feature a private balcony. Make sure to check the room amenities before making a reservation as some rooms do not have a balcony.
Do you have parking space?
Vila Lipa provides complimentary private parking. However, reservations for a parking spot must be made in advance and confirmed by the Front Desk.
Can we store our bicycles?
Yes. Guests can lock their bicycles to the stand in front of our villa.
We travel with high-end/expensive bicycles. Can we store them in our room?
Storing bicycles in guest rooms is not permitted due to space limitations and safety regulations.

Other General Information

Can I get your price list?
Our prices may vary based on your stay duration and accommodation availability. To find accommodation prices, please select your dates on our website at www.vilalipa.com or send an inquiry to info@vilalipa.com.
How can I find out what is included in the accommodation price?
To find out what is included in the accommodation price, simply select your dates at www.vilalipa.com. You will see a detailed description of what is included in the price of the room you selected. Additionally, a detailed description will be included in the reservation confirmation email you receive after completing your booking.
Do you offer any special deals or discounts?
Check out our Special Offers page to discover all our exclusive deals!